• Full Time
  • Madison, WI
  • Salary: $16.00 - $17.50 /hr. – based on experience
Job ID: 138569


Are you a Customer Service Representative who enjoys working in a fast-paced environment? Are you a Customer Service Representative who is looking for a company with excellent benefits and employee culture?

Our client helps consumers make easier and more informed health decisions. They are looking for employees who want to join a team that values collaboration, innovation, and are passionate about their work.


As a Customer Service Representative, you will primarily take inbound calls to conduct marketing research by gathering demographics and promote the services of the hospitals and doctors.

  • Gather/update all customer demographic information
  • Document all customer contact for tracking and reporting purposes
  • Maintain monthly metrics
  • Eventually will schedule appointments, register people for birthing classes or courses on women’s health
  • Assist with customer service and administrative projects as needed


  • Customer service experience preferred
  • Would consider clerical and/or CNA experience
  • Bilingual in English and Spanish is a huge plus
  • Associate or bachelor’s degree is preferred
  • Ability to or experience working with dual monitors and multiple programs at once is a huge plus
  • MSWD and Excel skills
  • Any experience with Outlook is a plus
  • Strong and accurate typing skills
  • Professional and positive
  • Excellent phone skills with an over the phone smile
  • Strong ability to think on your feet and stay calm through all situations in a fast-paced environment
  • Excellent verbal/written communication skills
  • Strong work ethic


  • Generous time off policy
  • Comprehensive benefit package
  • Company-wide annual bonus
  • Opportunity for advancement
  • Social hours to get to know your colleagues
  • Tuition assistance
  • Paid volunteer day
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid vacation


Hours: Full-time hours. Contact us for additional details.

Length: Temporary to Hire

Pay for the Customer Service Representative position: $16.00 – $17.50 /hr. – based on experience

Location: Madison, WI

Job ID: 138569

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.