• Full Time
  • Kaukauna, WI
  • This position has been filled
  • Salary: $18.00 - $22.00 / hr. - based on experience
Job ID: 137172

Cadre

Are you a Service Coordinator who has strong Excel skills? Are you a Service Coordinator who enjoys working directly with customers?

Our client is a family-owned company. They are an award-winning manufacturer and supplier and are proud of the exceptional service they provide.

WHAT YOU WILL BE DOING:

This position will start out as an Assistant Service Coordinator for 3+ months and then will transition into a Service Coordinator role.

Assistant Service Coordinator

• Phone coverage and gather information
• Review and update call numbers and resolutions
• Compile and send out weekly reports to 75 technicians
• Monitor dispatch inbox and assist with requests
• Update call status’s and service dates weekly
• Assist with data entry of man powers for southern offices
• Update contacts/customer notes
• Assist with belts/filter orders
• Review technician resolutions and update complete/not complete
• Spot check calls and update equipment fields

Service Coordinator

• Schedule the service technicians in accordance with contractual agreements based on planning and scheduling
• Understand the components of the standard agreements including services provided and terms and conditions
• Determine the customer urgency in service call using standard customer service trouble protocol
• Provide support to service technicians on ordering parts, filters and obtaining technical information
• Communicate the scheduled work to be completed to supervisor, service technicians and project sales
• Keep supervisor informed of work progress, customer relations, field personnel relations, scheduled/unscheduled time off and other matters affecting service operations
• Respond internal and external customers, vendors and co-workers
• Promote the service department and provide support to sales and special projects
• Any other additional projects as needed

WHAT YOU NEED:

  • Must have 2+ years experience doing administrative office support type work and experience answering phones
  • 2 + years of dispatch, strong phone customer service or scheduling experience for groups of people within an office setting is ideal
  • Would consider someone who has strong phone customer service skills preferably from a call center environment
  • Must have experience working with people internally and externally
  • Experience working in the HVAC industry or similar type trade industry is highly preferred
  • Administrative/clerical experience and/or working in a role within a process-driven environment is ideal
  • Computer savvy or must have a technical background to learn new programs quickly
  • Intermediate skillset in Excel, basic in MSWD and Outlook
  • Strong and accurate typing skills
  • Energetic, positive and easygoing
  • Top notch customer service skills
  • Strong multitasking skills under pressure in a fast-paced environment
  • High attention to detail and follow through
  • Strong problem solving and decision-making skills
  • Excellent planning and organizing skills
  • Strong verbal/written communication skills
  • Strong work ethic

WHAT YOU GET:

  • Great company culture
  • Company that supports their employees
  • Company that is involved in the community

GENERAL INFORMATION:

Hours: Full-time hours between 7:00am – 5:00pm

Length: Temporary

Pay for the Service Coordinator position: $18.00 – $22.00/ hr. – based on experience

Location: Kaukauna, WI

Job ID: 137172

Job descriptions may not include every responsibility or qualification of the position.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.