• Full Time
  • Madison, WI
  • This position has been filled
  • Salary: $13.00 - $16.00 / hr. – based on experience
Job ID: 137365

Cadre

Are you a Customer Support Representative who enjoys working in a deadline driven environment? Are you a Customer Support Representative who is looking to work in a fun team atmosphere?

Our client is a leading provider of energy solutions in North America. They are able to tailor their efforts to fit their clients’ specific needs, while positively impacting the energy landscape.

WHAT YOU WILL BE DOING:

As a Customer Support Representative, you will spend 50% of the day taking incoming calls and making some outbound calls.

  • Respond to requests and inquiries from prospective program participants, applicants and trade allies
  • Cross train on various programs to complete qualification and entry of applications into the network filing system, as well as entry into trackers and online management tools
  • Coordinate with departmental staff to process applications including entry of letter requests for incomplete or denial letters
  • Accurately and timely respond to requests and inquiries from prospective program participants, applicants, and stakeholders
  • Document phone call and email responses in the appropriate trackers and program management tools
  • Edit and format program communication and documentation with correct grammar, with little or no typographical errors
  • Complete assignments on schedule and within the allotted budget or hours
  • Successfully and independently track and perform assigned tasks
  • Provide general administrative support to other departments
  • Maintain proper filing within departments per set procedures

WHAT YOU NEED:

  • At least 1 year of office, call center or phone based customer service experience working regularly with computers
  • Experience with a customer relationship management software/database, or technical support experience is ideal
  • Experience taking orders over the phone would be helpful
  • Experience working with dual monitors is a huge plus
  • Bilingual in Spanish is ideal
  • Associate or Bachelor’s degree is strongly preferred
  • Basic MSWD and intermediate Excel skills
  • Strong and accurate data entry skills
  • SharePoint knowledge is a plus
  • Access or experience working with a similar database is a plus
  • Sense of urgency and if you are not understanding something must have the ability to ask to get clarification versus taking time to assume and spending too long on a project
  • Must be comfortable being on the phones for at least 50% of the day
  • Ability to work well in deadline driven environment and handle multiple deadlines at a time
  • Passionate about the work and helping people with the eagerness to learn
  • Ability to jump in and hit the ground running
  • High degree of attention to detail and an aptitude for spotting & correcting errors
  • Must be team-oriented but still able to work well independently
  • Ability to maintain confidential information
  • Must be engaging with a high level professionalism
  • Strong written & verbal communication skills
  • • Must live in the state of Wisconsin
  • Strong organizational skills

WHAT YOU GET:

  • Chance to work independently and with a team
  • Fun team atmosphere
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Flexible spending account
  • Paid vacation

GENERAL INFORMATION:

Hours: Full-time hours between 8:00am – 5:00pm, contact us for details

Length: Temporary to Hire

Pay for the Customer Support Representative position: $13.00 – $16.00 / hr. – based on experience

Location: Madison, WI (THIS POSITION CAN BE WORKED REMOTELY, BUT MUST LIVE IN THE STATE OF WISCONSIN)

Job ID: 137365

Job descriptions may not include every responsibility or qualification of the position.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.