• Full Time
  • Green Bay, WI
  • Salary: Pay based on experience. Contact us for details.
Job ID: 137533

Cadre

Are you a Customer Service Manager who thrives in a fast-paced working environment? Are you a Customer Service Manager who is looking for a long-term career with a great company?

Our client is committed to quality, dedication, and excellence. They pledge to maintain constant profitability as a means to future growth and success.

WHAT YOU WILL BE DOING:

As a Customer Service Manager, you will be responsible for managing the customer service department and oversee 10-12 people.

  • Implement department policies, goals, objectives and procedures
  • Assist with selection, training and evaluation of hiring new employees
  • Speak with customers through phone or potentially in person to provide information about products or services
  • Take or enter orders, cancel accounts, and obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customer problems and refer unresolved customer grievances to correct department for further investigation
  • Take ownership of customer issues and following problems through to resolution, handle escalated issues as they arise
  • Analyze statistics and compile accurate reports
  • Train, mentor and develop the customer service representatives
  • Develop content for the training department and establish key metrics to measure department and employee performance
  • Disciplining, and/or terminating employees if needed

WHAT YOU NEED:

  • Must have 5+ years of business to business customer service management experience, call center management experience is ideal
  • Must have supervised employees
  • Experience with working on resolving customer issues over the phone
  • Bachelor’s degree is ideal
  • Basic MSWD skills and ability to use formulas and create spreadsheets in Excel
  • Must be extremely tech savvy to learn new software quickly
  • Analytical and logical thinking skills with the ability to think outside the box and can come to management with a solution to the problem already
  • Extremely thorough and accurate with a high attention to detail
  • Must be proactive and be able to stay on top of tasks
  • Must be ready to assist with any task assigned to you
  • Ability to handle confidential information
  • Ability to work very high pace busy environment and able to go with the flow in a changing work environment
  • Must be able to take constructive criticism very well, listen and comprehend what is needed to be done and follow through
  • Reliable, strong work ethic and want to be in this position long-term
  • Very clear and concise phone etiquette
  • Driven personality with the desire to work

WHAT YOU GET:

  • Huge opportunity for growth long-term
  • Great internal longevity
  • Team environment
  • Health insurance
  • Dental insurance
  • Disability insurance
  • Life insurance
  • Vision insurance
  • Paid vacation
  • Paid holidays
  • 401(k)
  • Profit sharing

GENERAL INFORMATION:

Hours: 8:00am – 5:00pm

Length: Temporary to Hire, possibly Direct Hire

Pay for the Customer Service Manager position: Based on experience, contact us for details

Location: Green Bay, WI

Job ID: 137533

Job descriptions may not include every responsibility or qualification of the position.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.