• Full Time
  • Appleton, WI
  • Salary: $19.71-$23.79/hr. based on experience
Job ID: 140963

Cadre

Are you a Customer Service / Call Center Representative who has technical knowledge? Are you a Customer Service / Call Center Representative who looking for an opportunity that offers great benefits?

Our client is an award-winning, technology-driven manufacturing company that works with companies worldwide. They provide their employees with a clean, safe, and modern work environment.

WHAT YOU WILL BE DOING:

As a Customer Service / Call Center Representative, you will provide technical support for the compressed natural gas product line by assist customers via phone.

  • Document phone activity in call center database
  • Contact and dispatch 3rd party service providers as needed
  • Monitor machinery and equipment remotely using cameras, touch screens, etc.
  • Update and maintain accurate communication of all site issues – collect data, produce call logs and site reports
  • Proactively order spare parts for preventative maintenance of remote sites

WHAT YOU NEED:

  • 2+ years Customer Service or Account Manager experience
  • Technical call center or technical troubleshooting preferred
  • 24 hour call center experience preferred
  • Remote equipment experience in the past
  • Associate or Bachelor’s degree preferred
  • MSWD and Excel skills
  • Access experience helpful
  • Communicate efficiently with team members, customers and vendors
  • Work under stressful conditions with heavy interruptions
  • Think creatively and innovatively
  • Live within driving distance of Appleton, WI

WHAT YOU GET:

  • Wellness incentive plan
  • Tuition reimbursement
  • Company that treats their employees like family
  • Health insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) with company match
  • Paid vacation
  • Paid holidays

GENERAL INFORMATION:

Hours: Friday-Sunday 6:00pm-6:00am and Monday 6:00pm-12:00am

Length: Temporary to Hire or Direct Hire

Pay for the Customer Service / Call Center Representative position: $19.71-$23.79/hr. based on experience

Location: Appleton, WI. Hybrid option available after training. Must live within driving distance of Appleton, WI.

Job ID: 140963

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.