• Full Time
  • Menasha, WI
  • Salary: $15.77 / hr.
Job ID: 138186

Cadre

Are you a Customer Service Representative who lives in or near Menasha, WI? Are you a Customer Service Representative who is looking for an opportunity that has growth potential?

Our client is a local health insurance provider. They strive to help their customers better understand what coverage options are right for them.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will support group health insurance members, providers, employer groups and internal customers via phone and e-mail.

  • Handle benefit interpretation, claims, authorizations and other member inquiries
  • Support members through their healthcare questions about their network health plan
  • Help members navigate their healthcare needs by explaining their benefits and solving claim concerns
  • Strive for first call resolution, working to resolve member issues at the point of contact

WHAT YOU NEED:

  • Must have 2+ years of customer service experience within an office setting along with a healthcare/medical background where you have had to answer phones
  • Experience working in a call center is highly preferred
  • Any experience working with group health insurance is a plus
  • Associate degree is preferred
  • Basic skillset in MSWD and Excel
  • Strong and accurate data entry skills
  • Any software program knowledge is a huge plus
  • Patient, calm and excellent customer service skills
  • Must be comfortable stepping into a fast-paced call center position working with dual monitors
  • Ability to professionally manage and maintain control of all customer calls
  • Strong critical thinking and problem solving skills
  • Strong and effective verbal/written communication skills
  • Ability to work with and maintain confidential information at all times
  • Must live in or near Menasha, WI

WHAT YOU GET:

  • Local organization
  • Culture and environment that is fast-paced
  • Room for growth within the organization
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • 401(k)
  • Paid vacation

GENERAL INFORMATION:

Hours: 8:00am – 4:30pm for training and then the normal schedule is 8:30am – 5:00pm

Length: Temporary to Hire

Pay for the Customer Service Representative position: $15.77 / hr.

Location: Menasha, WI – OPTION TO WORK REMOTE PERMANENTLY OR WORK REMOTE UNTIL THE DEPARTMENT RETURNS TO THE OFFICE IN MID 2021 BUT MUST LIVE WITHIN AN HOUR OF MENASHA, WI

Job ID: 138186

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.