• Full Time
  • Madison, WI
  • Salary: $16.00 - $18.00 / hr. – based on experience
Job ID: 138565

Cadre

Are you a Customer Service Representative who enjoys assisting and talking with people over the phone? Are you a Customer Service Representative who is looking for a Direct Hire opportunity?

Our client specializes in flooring and counter top solutions for commercial and residential customers.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will work in a team of 10 and assist customers mainly by phone with the process of ordering products.

  • Provide excellent customer service by handling incoming calls
  • Solicit sales of new and additional products
  • Handle orders that come through via fax or e-mail
  • Give customers technical advice on products or transfer to the appropriate person
  • Contact customers to inform them of backorder situations
  • Resolve customer’s service and/or billing issues as well as explore alternate ways of obtaining material to meet customer deadlines
  • Partner with other departments such as purchasing or the warehouse to meet customer needs
  • Offer new ideas in an effort to improve processes and service
  • Communicate customer concerns and feedback to management
  • Work face to face with customers when covering for counter associate
  • Assist with any other duties assigned

WHAT YOU NEED:

  • Must have 2+ years of phone based customer service experience from within a call center is highly preferred
  • 2 consecutive years of customer service phone experience is ideal
  • Computer and tech savvy to pick up on new software/programs quickly
  • Basic skillset in MSWD and Excel
  • Strong and accurate typing skills
  • Positive, professional and energetic
  • Excellent customer service and relationship building skills
  • Must take pride in solving problems and finding solutions for the customer
  • Effective and strong verbal/written communication and listening skills
  • Ability to multitask and thrive in fast-paced environment and meet deadlines
  • High attention to detail and accuracy as well as follow through
  • Ability to work with and handle confidential information
  • Strong work ethic

WHAT YOU GET:

  • Casual dress code
  • Great employee longevity
  • Health insurance
  • Dental insurance
  • Flex spending
  • Paid vacation
  • 401(k)
  • Employee discount
  • Bonus opportunities

GENERAL INFORMATION:

Hours: 8:30am – 5:00pm

Length: Direct Hire

Pay for the Customer Service Representative position: $16.00 – $18.00 / hr. – based on experience

Location: Madison, WI

Job ID: 138565

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.