• Full Time
  • Appleton, WI
  • Salary: $24.00 - $25.00 / hr. – based on experience
Job ID: 139187

Cadre

Are you a Customer Service Representative who has excellent math skills? Are you a Customer Service Representative who is looking for an opportunity within a family-oriented and continuously growing company?

Our client is a manufacturing company and a worldwide provider in their industry. They are an award-winning company that has been in business for over 150 years.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will be serving as a first contact for a select account base by responding to their e-mails and voicemails.

  • Handle general correspondence and inquiries from both paper mill and field personnel
  • Enter incoming orders and verify pricing information
  • Mail acknowledgements, order status reports and recommendations
  • Take releases, make necessary “ship to” changes
  • Reconcile warehouse inventories and balances
  • Monitor inventories of complete felt orders here and made elsewhere
  • Follow-up on potential damage of product
  • Send periodic ISO review letters
  • Update and route mill name and personnel changes
  • Review e-mails, voicemails and take appropriate action
  • Communicate mainly via email and sometimes phone with Inside Sales team, Production team and other internal teams
  • Process quotes, orders and invoices
  • Serve as a primary backup to others within the department

WHAT YOU NEED:

  • Must have 3+ years of experience in beginning to end customer service or account management that includes some numbers related work
  • Manufacturing and/or paper industry experience is a plus
  • International shipping experience is a plus
  • Must have confidence in your math and figuring skills
  • Fluency in English and Spanish is highly preferred
  • Computer savvy with the ability to catch onto new software/programs quickly
  • Strong and accurate typing/data entry skills
  • Basic skill set in MSWD and Excel
  • Any experience/knowledge with PowerPoint, Access and/or JD Edwards is a plus
  • Strong multitasking skills in fast-paced and deadline-driven environment
  • Strong communication skills

WHAT YOU GET:

  • Global company
  • Company prides themselves on quality products
  • Company values their employees
  • Family oriented environment
  • Growth opportunities
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401(k)

GENERAL INFORMATION:

Hours: 8:00am – 4:30pm

Length: Temporary to Hire

Pay for the Customer Service Representative position: $24.00 – $25.00 / hr. – based on experience

Location: Appleton, WI

Job ID: 139187

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.