• Full Time
  • Madison, WI
  • Salary: $17.00 – $18.00 / hr. – based on experience
Job ID: 140930

Cadre

Are you a Customer Service Representative who is looking for an opportunity with a nonprofit organization? Are you a Customer Service Representative who is passionate about helping people?

Our client administers a federally funded low-income assistance program. They offer a variety of specialized services provided locally.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will receive primarily inbound calls for the program.

  • Assess the needs of customers, clarify information and direct requests for additional assistance to appropriate personnel
  • Make some outbound calls to schedule appointments and prepare clients for appointments and confirming what to bring
  • Process applications and establish eligibility for energy assistance programs
  • Review completed forms to ensure all information has been entered for data entry
  • Determine eligibility and authorize payments
  • Verify or assist applicant in assembling verification documents and follow up on incomplete forms
  • File completed applications
  • Answer client and vendor questions regarding program eligibility, benefit levels and forms of payment for the rental assistance program

WHAT YOU NEED:

  • 3-5 years of customer service experience, ideally involving phone work
  • Bilingual in English, Spanish or Hmong is ideal
  • Nonprofit and / or volunteer experience is a plus
  • Any experience dealing with clients in a crisis situation is a plus
  • Experience working with a non-profit is ideal
  • Basic skillset in MSWD and Excel is preferred
  • Comfortable working with email
  • Strong accurate data entry and typing skills
  • Extremely compassionate, patient and service oriented
  • Excellent phone etiquette and phone skills
  • Ability to stay calm in often times a chaotic and a fast-paced environment
  • Ability to handle high call volume
  • Strong time-management and organizational skills
  • Excellent listening and verbal/written communication skills
  • Ability to work with a variety of people
  • Ability to work well independently as well as with a team
  • Strong work ethic and team player attitude

WHAT YOU GET:

  • Chance to work for the greater good of people
  • Great foot in the door
  • Rewarding work that can help save lives
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • 401(k)

GENERAL INFORMATION:

Hours: 40 – 45 hours per week 8:00am – 5:00pm, contact us for details

Length: Temporary to Hire

Pay for the Customer Service Representative position: $17.00 – $18.00 / hr. – based on experience

Location: Madison, WI

Job ID: 140930

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.