• Full Time
  • Kaukauna, WI
  • $52,000.00 – $58,020.00 / yr. – based on experience USD / Year
  • Salary: $52,000.00 – $58,020.00 / yr. – based on experience
Job ID: 140820

Cadre

Are you a Direct Hire Customer Service Representative who is detail oriented? Are you a Direct Hire Customer Service Representative who has excellent multitasking and problem solving skills?

Our client distributes industrial hydraulic products and has been in business for well over 100 years.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will provide technical product support and information to customers.

  • Provide assistance to customers in resolving problems including product returns
  • Identify and recommend process improvements that will prevent further problems
  • Assist Outside Sales Representatives & Engineering with quotation process
  • Handle key accounts and relationship management
  • Process all incoming orders from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release
  • Monitor the status of open customer purchase orders
  • Expedite and/or reschedule and communicate problem areas to customer

WHAT YOU NEED:

  • Experience such as business to business customer service / support, inventory, pricing, scheduling, work order planning, planners, logistics, project coordinator
  • Industrial distributor, manufacturing or distribution company experience
  • Business and/or technical degree preferred
  • MSWD and Excel skills
  • ERP experience is preferred
  • Collaborative, work well with others and a team player
  • Sense of urgency and drive to satisfy the customer
  • Comprehend and follow direction
  • Positive attitude and self-starter
  • Strong organizational skills
  • Communication skills – written and verbal

WHAT YOU GET:

  • 100 % employee owned
  • Growing company with growth opportunities
  • Health insurance
  • Dental insurance
  • Life insurance
  • Short and long term disability insurance
  • 401(k)
  • ESOP
  • Flex spending
  • Paid holidays and PTO
  • Tuition reimbursement
  • Health club reimbursement

GENERAL INFORMATION:

Hours: 8:00am – 4:30pm

Length: Direct Hire

Pay for the Customer Service Representative position: $52,000.00 – $58,020.00 / yr. – based on experience

Location: Kaukauna, WI

Job ID: 140820

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.