• Full Time
  • Kaukauna, WI
  • $52,000.00 – $58,020.00 / yr. – based on experience USD / Year
  • Salary: $52,000.00 – $58,020.00 / yr. – based on experience
Job ID: 140820


Are you a Direct Hire Customer Service Representative who is detail oriented? Are you a Direct Hire Customer Service Representative who has excellent multitasking and problem solving skills?

Our client distributes industrial hydraulic products and has been in business for well over 100 years.


As a Customer Service Representative, you will provide technical product support and information to customers.

  • Provide assistance to customers in resolving problems including product returns
  • Identify and recommend process improvements that will prevent further problems
  • Assist Outside Sales Representatives & Engineering with quotation process
  • Handle key accounts and relationship management
  • Process all incoming orders from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release
  • Monitor the status of open customer purchase orders
  • Expedite and/or reschedule and communicate problem areas to customer


  • Experience such as business to business customer service / support, inventory, pricing, scheduling, work order planning, planners, logistics, project coordinator
  • Industrial distributor, manufacturing or distribution company experience
  • Business and/or technical degree preferred
  • MSWD and Excel skills
  • ERP experience is preferred
  • Collaborative, work well with others and a team player
  • Sense of urgency and drive to satisfy the customer
  • Comprehend and follow direction
  • Positive attitude and self-starter
  • Strong organizational skills
  • Communication skills – written and verbal


  • 100 % employee owned
  • Growing company with growth opportunities
  • Health insurance
  • Dental insurance
  • Life insurance
  • Short and long term disability insurance
  • 401(k)
  • ESOP
  • Flex spending
  • Paid holidays and PTO
  • Tuition reimbursement
  • Health club reimbursement


Hours: 8:00am – 4:30pm

Length: Direct Hire

Pay for the Customer Service Representative position: $52,000.00 – $58,020.00 / yr. – based on experience

Location: Kaukauna, WI

Job ID: 140820

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.