• Full Time
  • Madison, WI
  • $18.00 / hr. USD / YEAR
  • This position has been filled
  • Salary: $18.00 / hr.
Job ID: 139762

Cadre

Are you a Direct Hire Customer Service Representative who enjoys working in a fast paced, team-oriented environment? Are you a Direct Hire Customer Service Representative looking to work for a continuously growing company?

Our client is an insurance company that has been in business for over 50 years and specializes in life, health, and disability insurance.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will answer inbound calls and make outbound calls to policy owners, agents, funeral directors and financial advisors

  • Determine claimant needs, provide documentation and provide resolution to problems
  • Direct calls to appropriate sources
  • Research and provide terminated policyholder with required documentation
  • Respond to customer inquiries from the website
  • Document calls in the computer system with a summary of the call
  • Process daily checks for the Claims department
  • Print communications for telecommuting Claims Specialists
  • Assist with other duties as assigned

WHAT YOU NEED:

  • 2+ years of customer service and / or call center experience
  • Insurance industry experience is a plus
  • Associate degree in Business / Administrative is a plus
  • MSWD, Excel and Outlook skills
  • Handle confidential information and exercise superior judgment
  • Customer focused and able to build rapport
  • Positive, resourceful and team player attitude
  • High attention to detail and accuracy
  • Excellent organizational and problem solving skills and be able to prioritize
  • Strong verbal and written communication skills
  • Strong telephone skills and excellent interpersonal skills
  • Ability to work in fast paced environment

WHAT YOU GET:

  • Health insurance
  • Dental insurance
  • HSA
  • Flex spending
  • Long and short term disability
  • AD&D
  • 401(k)
  • PTO / Sick time
  • Paid holidays
  • Growing company
  • Relaxed atmosphere
  • Employee stability
  • Great work environment
  • Additional responsibilities and growth opportunities possible
  • Casual dress code

GENERAL INFORMATION:

Hours: 8:00am – 4:30pm

Length: Direct Hire

Pay for the Customer Service Representative position: $18.00 / hr.

Location: Madison, WI

Job ID: 139762

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.