• Full Time
  • Green Bay, WI
  • Salary: Pay based on experience. Contact us for details.
Job ID: 139714

Cadre

Are you a Direct Hire – Customer Service / Switchboard Operator who has outstanding people skills? Are you a Direct Hire – Customer Service / Switchboard Operator who is looking for an opportunity with a company that offers great benefits?

Our client is a full service credit union.

WHAT YOU WILL BE DOING:

As a Customer Service / Switchboard Operator, you will be responsible for assisting members on the telephone with basic transactions (transfers, inquires) and making referrals to the correct person.

  • Operate a multi-line switchboard
  • Assist members over the phone and via email to find out their needs and refer them to the appropriate individual
  • Provide routine and detailed information to callers
  • Take messages as needed and distribute them in a timely manner
  • Build financial relationships with members using a consultative approach by discussing special promotions, make member referrals to the various internal teams
  • Work as the support team for members and employees regarding the online banking system
  • Educate members about home banking, E-Services and other products as well as promote products and services to new/existing members
  • Answer member questions, resolve member problems, concerns and complaints
  • Track frequently asked questions, member concerns and follow up on member e-mails
  • Miscellaneous duties including, secure messages, guestbook messages and complete miscellaneous projects for other departments, etc.
  • May quote interest rates, loan payment amounts and collateral valuations

WHAT YOU NEED:

  • 3-6+ months of customer service experience operating a multi-line phone system
  • Banking or financial industry experience
  • Knowledge credit union/banking products and services
  • MSWD and Excel skills
  • Must understand how to use E-Services
  • Experience with Nautilus computer software is a plus
  • Self-motivated with the ability to react to change, feedback and critique quickly and positively
  • Must be comfortable working in an environment where ideas are shared
  • Outstanding customer service and relationship building skills
  • Must have good math skills overall
  • Ability to handle highly confidential information
  • Must be comfortable suggesting products and services that work best for the customer
  • Strong organizational skills and high attention to detail
  • Team player and strong work ethic

WHAT YOU GET:

  • Their mission statement states they like to have fun
  • Slogan is people helping people
  • Great work/life balance
  • Company likes to give back to the community
  • Health insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • Paid holidays
  • Paid vacation
  • Sick time
  • 401(k)

GENERAL INFORMATION:

Hours: 40 hours per week between the hours of 8:00am – 6:00pm and every other Saturday 7:00am – 1:00pm contact us for additional details

Length: Direct Hire

Pay for the Customer Service / Switchboard Operator position: Based on experience, contact us for details

Location: Green Bay, WI

Job ID: 139714

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.