• Full Time
  • Appleton, WI
  • $40,000.00 – $46,000.00 / yr. – based on experience USD / Year
  • Salary: $40,000.00 – $46,000.00 / yr. – based on experience
Job ID: 140902

Cadre

Are you a Direct Hire / Remote / Hybrid – Customer Service Representative who has strong computer skills? Are you a Direct Hire / Remote / Hybrid – Customer Service Representative who wants to work in a collaborative environment?

Our client is a privately owned company that collaborates with companies worldwide and is one of the largest businesses of its kind in the United States. They are often referred to as experts in their industry and are continually forming new partnerships so they are able to supply their customers with exactly what they need.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will generate and send supplier purchase orders and supplier confirmations for direct ship orders.

  • Maintain distributor order guides with vendor item numbers and maintain distributor sales orders during the entire process
  • Process credit and debit requests relating to supplier promotions, quality complaints, billing issues and other situations
  • Provide administrative support to distributors
  • Provide quotes to distributors on currently ordered product, comparable product and new product lines to aid in the increase of sales
  • Attend relevant training
  • Assess possible area of growth with distributors and submit new item requests on their behalf
  • Create distributor order guides for new members based on supply list of items
  • Provide conference, supplier support and follow up on opportunities
  • Provide quotes to distributors on currently ordered products, comparable products and new product lines

WHAT YOU NEED:

  • Account/relationship management experience where you worked with accounts and vendors in the past and maintained relationships
  • Excellent conflict resolution, interpersonal skills and ability to build lasting relationships with clients
  • Superior analytic skills, ability to review data, understand trends, conduct further analysis, research and communicate information
  • Food service industry experience is highly preferred
  • Tech savvy and comfortable with new technology and systems
  • Bachelor’s or Associate degree is preferred
  • MSWD and Excel skills
  • Strong and extremely accurate data entry skills
  • Team oriented, outgoing and friendly
  • Detailed and organized
  • Highly team oriented position
  • Open to change and not be afraid to ask questions
  • Ability to move quickly and handle multiple tasks
  • Ability to speak on the phone and multitask simultaneously
  • Strong prioritizing skills
  • Excellent verbal and written communication skills
  • Good listener and a quick learner
  • Take initiative and have a strong sense of urgency
  • Excellent work ethic
  • Driving distance of Appleton, WI

WHAT YOU GET:

  • Great company culture
  • New remodeled facility
  • Flexible schedule
  • Casual dress code
  • Wellness area
  • Health insurance
  • Dental insurance
  • Paid vacation
  • Paid holidays
  • Bonus plan
  • 401(k)

GENERAL INFORMATION:

Hours: Full-time hours between 8:00am– 5:30pm

Length: Direct Hire

Pay for the Customer Service Representative position: $40,000.00 – $46,000.00 / yr. – based on experience

Location: Appleton, WI – remote or hybrid option available after training is complete – must live within driving distance of Appleton, WI

Job ID: 140902

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.