• Full Time
  • Neenah, WI
  • $18.00 - $19.00 / hr. USD / Year
  • This position has been filled
  • Salary: $18.00 - $19.00 / hr.
Job ID: 140476

Cadre

Are you a Remote – Technical Support Representative who lives in Wisconsin? Are you a Remote – Technical Support Representative who is extremely computer savvy and enjoys working with people?

Our client has been helping companies navigate the complex world of commerce for almost a century. They are committed to bringing together teams of smart, driven professionals to support their millions of clients worldwide.

WHAT YOU WILL BE DOING:

As a Technical Support Representative, you will be providing phone assistance for new and existing clients, interacting with a team of associates and providing top-notch technical support.

  • Educate clients regarding equipment and services
  • Troubleshoot equipment and connection issues
  • Provide direction for assistance, qualifying and processing new sales opportunities
  • Process service requests for equipment repair
  • Document into several different screens while on the phone with the customer
  • Document cases for calls taken
  • Process replacement or service requests for equipment

WHAT YOU NEED:

  • Technical support/computer/networking or I.T. trouble shooting experience
  • Must have strong customer service experience
  • Any call center experience is preferred
  • Must have a high school diploma or GED
  • Associate degree in Computer Science and/or strong technical support experience
  • A+, N+ or entry level technical certifications preferred
  • CompTIA/Cisco/Microsoft or an equivalent certification is preferred
  • Proficiency in e-mail, chat and internet
  • Must be ok switching between screens while on the phone
  • Must know how to attach documents to e-mails
  • Self-directed and motivated
  • Professional phone etiquette
  • Superior interpersonal skills
  • Strong organizational skills and high attention to detail
  • Ability to meet deadlines in a fast-paced environment
  • Excellent verbal/written communication skills
  • Strong problem solving skills
  • Strong work ethic
  • Desire to pursue a technical profession as a career
  • Must live in Wisconsin

WHAT YOU GET:

  • Opportunity to be a part of a passionate and ambitious team
  • Company with almost 100 years of experience
  • Solid career development
  • Culture of teamwork
  • Health insurance

GENERAL INFORMATION:

Hours: 40 hours between 7:00am – 7:00pm

Length: Long-Term Temporary

Pay for the Technical Support Representative position: $18.00 – $19.00 / hr.

Location: Neenah, WI – position is remote – must live in Wisconsin

Job ID: 140476

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.