• Full Time
  • Appleton, WI
  • Salary: Pay based on experience. Contact us for details.
Job ID: 140498

Cadre

Are you a Remote – Direct Hire – Senior Customer Service Specialist with strong customer service skills? Are you a Remote – Direct Hire – Senior Customer Service Specialist who is looking for an excellent opportunity within a friendly team environment?

Our client is the largest distributor in their industry. In business for over 30 years, they have been providing their clients high quality products in a timely manner.

WHAT YOU WILL BE DOING:

As a Senior Customer Service Specialist, you will take orders by phone and email.

  • Assess customer needs and provide customer with product and service solutions
  • Provide price quotes, shipping inquiries and order status information
  • Enter, verify, manage and process orders
  • Oversee orders from start to finish
  • Facilitate order changes and partner with different departments to ensure the changes are made
  • Troubleshoot when challenges arise, keeping a strong focus customer service and satisfaction
  • Advocate for the needs of customers and communication needs throughout the organization

WHAT YOU NEED:

  • Live within 1-3 hours / driving distance of Madison / Verona, WI
  • 2 years of customer service experience from an office setting, ideally from a call center
  • Order entry experience and/or experience working with an ERP system
  • 1 year of sales preferred
  • MSWD, Excel and typing skills
  • Self-starter with ability to manage multiple priorities
  • Strong attention to detail
  • Ability to research information
  • Deadline driven
  • Enjoy tackling challenges
  • Juggle multiple projects at one time
  • Navigate in a fast paced environment
  • Ability to manage ever changing priorities
  • Professional, friendly and able to quickly develop rapport with customers
  • Excellent listening skills and ability to ask probing questions to understand concerns
  • Excellent interpersonal skills – need to have strong written and verbal communication
  • Driven and motivated

WHAT YOU GET:

  • Competitive benefit package
  • Company culture that values individual contribution
  • Complimentary coffee bar snacks
  • Named top places to work by Wisconsin State Journal

GENERAL INFORMATION:

Hours: 8:00am – 5:00pm

Length: Direct Hire

Pay for the Senior Customer Service Specialist position: Based on experience, contact us for details

Location: Madison / Verona, WI – Remote position – must work onsite for training – must live over an hour and up to 3 hours driving distance of Madison / Verona, WI

Job ID: 140498

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.