• Full Time
  • Columbus, WI
  • Salary: $16.00 / hr.
Job ID: 139285

Cadre

Are you a Returns / Customer Service Specialist who lives within driving distance of Columbus, WI? Are you a Returns / Customer Service Specialist who has strong spelling and grammar skills?

Our client is a store in the Columbus, WI area that has been serving its customer’s since 2004.

WHAT YOU WILL BE DOING:

As a Returns / Customer Service Specialist, you will assist customers by phone, e-mail and chat.

  • Help customers with their lost or damaged products
  • Provide customers with tracking information and answer questions
  • Work with vendors to exchange merchandise
  • Pull reports for tracking and shipping purposes
  • Process credit memos for returns and manage refunds
  • Take orders occasionally
  • Complete data entry functions for orders and document customer calls
  • Assist with any other duties assigned

WHAT YOU NEED:

  • Must have 1 year of customer service experience
  • Any experience working within an online returns department is a huge plus
  • Computer/techy savvy to be able to pick up on new programs quickly
  • Any experience working with dual monitors is a plus
  • Strong and accurate typing skills (40 wpm)
  • Must be comfortable working with Gmail
  • Excellent customer service and people skills
  • Ability to diffuse situations and work with sometimes disgruntled customers
  • High attention to detail and accuracy
  • Strong spelling and grammar skills
  • Ability to work well independently
  • Must live within driving distance of Columbus, WI

WHAT YOU GET:

  • Quarterly bonuses
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)

GENERAL INFORMATION:

Hours: 8:30am – 5:00pm

Length: Temporary to Hire

Pay for the Returns / Customer Service Specialist position: $16.00 / hr.

Location: Columbus, WI – Position will start out remote but will eventually return to the office, must live within driving distance of Columbus, WI

Job ID: 139285

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.