• Full Time
  • Kaukauna, WI
  • Salary: $18.00 - $22.00 / hr. - based on experience
Job ID: 137172


Are you a Service Coordinator who has strong Excel skills? Are you a Service Coordinator who enjoys working directly with customers?

Our client is a family-owned company. They are an award-winning manufacturer and supplier and are proud of the exceptional service they provide.


As a Service Coordinator, you will interact with internal and external customers on a daily basis and will provide work schedules for service technicians to meet customer’s needs.

  • Schedule the service technicians in accordance with contractual agreements based on planning and scheduling
  • Understand the components of the standard agreements including services provided and terms and conditions
  • Determine the customer urgency in service call using standard customer service trouble protocol
  • Provide support to service technicians on ordering parts, filters and obtaining technical information
  • Communicate the scheduled work to be completed to supervisor, service technicians and project sales
  • Keep supervisor informed of work progress, customer relations, field personnel relations, scheduled/unscheduled time off and other matters affecting service operations
  • Respond internal and external customers, vendors and co-workers
  • Promote the service department and provide support to sales and special projects
  • Any other additional projects as needed


  • Must have 2 + years of dispatch, strong phone customer service or scheduling experience for groups of people within an office setting
  • Must have experience working with people internally and externally
  • Experience working in the HVAC industry or similar type trade industry is highly preferred
  • Administrative/clerical experience and/or working in a role within a process-driven environment is ideal
  • Computer savvy or must have a technical background to learn new programs quickly
  • Intermediate skillset in Excel, basic in MSWD and Outlook
  • Strong and accurate typing skills
  • Energetic, positive and easygoing
  • Top notch customer service skills
  • Strong multitasking skills under pressure in a fast-paced environment
  • High attention to detail and follow through
  • Excellent planning and organizing skills
  • Strong verbal/written communication skills
  • Strong work ethic


  • Great company culture
  • Company that supports their employees
  • Company that is involved in the community


Hours: Full-time hours between 7:00am – 5:00pm

Length: Temporary

Pay for the Service Coordinator position: $18.00 – $22.00/ hr. – based on experience

Location: Kaukauna, WI

Job ID: 137172

Job descriptions may not include every responsibility or qualification of the position.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.